Application Support Specialist (Europe)
Application Support Specialist Alliance Services Plus - GECI International | Permanent Contract | France & Benelux
About Alliance Services Plus
A specialist in High Performance Computing (HPC) and Artificial Intelligence for over 15 years, Alliance Services Plus operates on the largest national and industrial HPC infrastructures in France and Europe (CEA, CNRS, TotalEnergies, SAFRAN).
The Role
You will be the primary interface between users and HPC infrastructures. You will provide technical support, install scientific applications, train users, and resolve incidents in high-performance computing environments.
Main Responsibilities
- Level 1/2 technical support for HPC environment users
- Installation, configuration, and deployment of scientific and technical applications
- User request management via ticketing system
- Diagnosis and resolution of application and environment-related incidents
- User training and support (individual and group sessions)
- Technical documentation and user guide writing
- Computing environment management (modules, libraries, compilers)
- Job submission support and scheduler usage
- Technology watch on HPC applications and best practices
- Contribution to continuous improvement of support processes
Required Profile
Education: Bachelor's to Master's degree (Bac+3 to Bac+5) in Computer Science, Scientific Computing, or equivalent
Required Technical Skills:
- Strong knowledge of Linux and shell environment
- Experience in technical user support
- Knowledge of version control tools (Git)
- Basics in compilation and scientific library management
- Familiarity with HPC schedulers (Slurm, PBS)
Assets:
- Knowledge of scientific applications (CFD, quantum chemistry, modeling)
- Experience with HPC environments
- Scripting skills (Python, Bash)
- Understanding of parallelism (MPI, OpenMP)
Personal Qualities: Excellent communication, teaching ability, patience, service-oriented, listening and analytical skills, teamwork
Conditions
- Permanent contract based in France (Paris region or client sites) or Benelux
- Salary according to profile and experience
- Direct contact with high-level scientific and technical communities
- Continuous training on new HPC applications and technologies
- Statut à distance
- Hybride
À propos de GECI Int.
GECI International est un spécialiste de la Technologie et du Digital. Depuis son origine en 1980, le Groupe innove pour concevoir et développer des solutions, produits et services intelligents pour les secteurs de la Recherche, de l’Industrie et des Services.